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    Date Issued2014 (1)Author
    Chung, Sukyung (1)
    Diamond, Lisa (1)Ferguson, Warren J. (1)Gany, Francesca (1)Gonzalez, Javier (1)View MoreUMass Chan AffiliationDepartment of Family Medicine and Community Health (1)Document TypeJournal Article (1)Keyword*Language (1)*Self Report (1)California (1)Communication Barriers (1)Community Health and Preventive Medicine (1)View MoreJournalMedical care (1)

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    Relationship between self-assessed and tested non-English-language proficiency among primary care providers

    Diamond, Lisa; Chung, Sukyung; Ferguson, Warren J.; Gonzalez, Javier; Jacobs, Elizabeth A.; Gany, Francesca (2014-05-01)
    BACKGROUND: Individuals with limited English proficiency experience poor patient-clinician communication. Most studies of language concordance have not measured clinician non-English-language proficiency. OBJECTIVES: To evaluate the accuracy of the self-assessment of non-English-language proficiency by clinicians compared with an oral proficiency interview. SUBJECTS: Primary care providers (PCPs) in California and Massachusetts. MEASURES: PCPs first completed a self-assessment of non-English-language proficiency using a version of the Interagency Language Roundtable (ILR) Scale, followed by the Clinician Cultural and Linguistic Assessment (CCLA), a validated oral proficiency interview. We used nonparametric approaches to analyze CCLA scores at each ILR scale level and the correlation between CCLA and ILR scale scores. RESULTS: Sixteen PCPs in California and 51 in Massachusetts participated (n=67). Participants spoke Spanish (79%), followed by Cantonese, Mandarin, French, Portuguese, and Vietnamese. The respondents self-assessed as having "excellent" proficiency 9% of the time, "very good" proficiency 24% of the time, "good" proficiency 46% of the time, "fair" proficiency 18% of the time, and "poor" proficiency 3% of the time. The average CCLA score was 76/100. There was a positive correlation between self-reported ILR scale and CCLA score (sigma=0.49, P < 0.001). The variance in CCLA scores was wider in the middle categories than in the low or high ILR categories (P=0.003). CONCLUSIONS: Self-assessment of non-English-language proficiency using the ILR correlates to tested language proficiency, particularly on the low and high ends of the scale. Participants who self-assess in the middle of the scale may require additional testing. Further research needs to be conducted to identify the characteristics of PCP whose self-assessments are inaccurate and, thus, require proficiency testing.
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