Quality of acute episodic care in investor-owned ambulatory health centers
Parks, Cindy Lou ; Cashman, Suzanne B ; Winickoff, Richard N. ; Bicknell, William J.
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Student Authors
Faculty Advisor
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UMass Chan Affiliations
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Keywords
Adolescent
Adult
Aged
Ambulatory Care Facilities
Child
Female
Health Facilities, Proprietary
Humans
Hypertension
Male
Massachusetts
Middle Aged
New Hampshire
Otitis Media
*Outcome and Process Assessment (Health Care)
Pharyngitis
Tetanus
Vaccination
Vaginitis
Community Health
Other Medical Specialties
Preventive Medicine
Subject Area
Embargo Expiration Date
Abstract
This article examines the quality of acute episodic care for five diagnostic categories amenable to one-visit diagnosis and treatment at the nation's largest chain of investor-owned ambulatory care centers. A total of 803 medical records were audited for five common conditions and measured against specific protocols. In four of the five diagnostic categories studied--pharyngitis, otitis media, vaginitis, and use of tetanus immunization--42-97% of patients received care that met or exceeded the standards set by a panel of practicing academic physicians. In follow-up of an incidental high blood pressure reading, however, study physicians met the standard only 24% of the time. Some overprescribing and overtreatment with immunizations were detected. As far as comparison is possible to other studies, results suggest that care in this setting falls within the range of experience that has been reported for other types of practices. In spite of direct economic incentives to increase volume, little evidence was found of overuse of ancillary tests or unnecessary scheduling of repeat visits.
Source
Med Care. 1991 Jan;29(1):72-86.