Crossing the Mental Health Care Quality Chasm in Massachusetts
Delman, Jonathan
Delman, Jonathan
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Student Authors
Faculty Advisor
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UMass Chan Affiliations
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Other
Publication Date
2004-01-29
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Abstract
In five years of assessing the consumer experience with mental health services, Consumer Quality Initiatives, Inc. (CQI) has observed the “quality chasm” phenomenon in Massachusetts to a remarkable degree. The purpose of this White Paper is to build the case that the Department of Mental Health is ready and able to lead the development of a total quality management (“TQM”) approach that will breach this quality chasm.
Source
J Delman (2004) Crossing the Mental Health Care Quality Chasm in Massachusetts. Dorchester, MA: Consumer Quality Initiatives, Inc. Link to report on publisher's website