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Integration of Information and Referral Services: MassOptions Case Study

Topi, Kerrie
; 
Auger, Jeff A.
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Authors
Topi, Kerrie
Auger, Jeff A.
Student Authors
Faculty Advisor
Academic Program
UMass Chan Affiliations
Commonwealth Medicine, UHealthSolutions
Document Type
Presentation
Publication Date
2018-04-26
Keywords
Elders and Aging
 Long-Term Services and Supports
 Call Center
 Geriatrics
 Health Policy
 Health Services Administration
 Health Services Research
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ForHealth Consulting Publications
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UMASS_PP_MassOptions_NASAUDPresentation_4_10_18_UHS_KK.pdf
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Abstract

A case study on MassOptions presented during a National Association of States United for Aging and Disabilities webinar. MassOptions is a free online and telephonic help service that simplifies access to long term services and supports for the elderly, individuals with disabilities and their caregivers in Massachusetts. MassOptions is a program supported by the multidisciplinary team of the UMass Medical School, UHealthSolutions, the Executive Office of Elder Affairs and Community Partners. The presentation describes the results, outcomes, and services of this unique program.

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DOI
10.13028/fct3-xc10
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https://hdl.handle.net/20.500.14038/26957
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