Best Practices for Member Outreach and Engagement: How Effective ACOs Build Understanding and Respect
UMass Chan Affiliations
Commonwealth Medicine, Clinical Delivery and Informatics Solutions, Public and Private Health SolutionsDocument Type
White PaperPublication Date
2019-06-24Keywords
Medicarebest practices
member outreach
Accountable Care Organizations
community partners
medical costs
member satisfaction
Community Health and Preventive Medicine
Health and Medical Administration
Health Economics
Health Law and Policy
Health Policy
Health Services Administration
Health Services Research
Insurance
Therapeutics
Metadata
Show full item recordAbstract
Targeted strategies and sustained efforts at member outreach and engagement are helping Accountable Care Organizations (ACOs) and their Community Partners (CPs) achieve their shared goals for delivering patient-centered care. The most successful organizations focus on activities designed to create a stronger connection with their members, building trust and a better understanding of individuals’ characteristics and care needs. Positive results of these efforts include successful person-centered care planning, improved compliance with care plans and prescriptions, and implementation of recommended lifestyle changes — changes that help support independent living, reduce medical costs and complications, and drive improvements in member satisfaction.Permanent Link to this Item
http://hdl.handle.net/20.500.14038/27008Collections
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