Document TypeJournal Article
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AbstractBeneath the patient-centered rhetoric that dominates health care lurks a major paradox: The language of patient-centered care is omnipresent, but the reality is falling short. Patients are bombarded with surveys, post-discharge calls, opportunities to share “compliments and concerns,” and requests to “speak up.” In actuality, patients' perceptions of care are often ignored and rarely translate into improvements. Two flaws underlie this paradox.
SourceAnn Intern Med. 2016 May 3;164(9):618-9. doi: 10.7326/M15-2416. Epub 2016 Feb 9. Link to article on publisher's site
Permanent Link to this Itemhttp://hdl.handle.net/20.500.14038/28880
Related ResourcesLink to Article in PubMed