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dc.contributor.authorMazor, Kathleen M.
dc.contributor.authorSmith, Kelly P.
dc.contributor.authorFisher, Kimberly A.
dc.contributor.authorGallagher, Thomas H.
dc.date2022-08-11T08:08:20.000
dc.date.accessioned2022-08-23T15:51:22Z
dc.date.available2022-08-23T15:51:22Z
dc.date.issued2016-05-03
dc.date.submitted2017-02-13
dc.identifier.citationAnn Intern Med. 2016 May 3;164(9):618-9. doi: 10.7326/M15-2416. Epub 2016 Feb 9. <a href="https://doi.org/10.7326/M15-2416">Link to article on publisher's site</a>
dc.identifier.issn0003-4819 (Linking)
dc.identifier.doi10.7326/M15-2416
dc.identifier.pmid26857030
dc.identifier.urihttp://hdl.handle.net/20.500.14038/28880
dc.description.abstractBeneath the patient-centered rhetoric that dominates health care lurks a major paradox: The language of patient-centered care is omnipresent, but the reality is falling short. Patients are bombarded with surveys, post-discharge calls, opportunities to share “compliments and concerns,” and requests to “speak up.” In actuality, patients' perceptions of care are often ignored and rarely translate into improvements. Two flaws underlie this paradox.
dc.language.isoen_US
dc.relation<a href="http://www.ncbi.nlm.nih.gov/entrez/query.fcgi?db=pubmed&cmd=Retrieve&list_uids=26857030&dopt=Abstract">Link to Article in PubMed</a>
dc.relation.urlhttps://doi.org/10.7326/M15-2416
dc.subjectHealth Services Administration
dc.subjectInternal Medicine
dc.titleSpeak Up! Addressing the Paradox Plaguing Patient-Centered Care
dc.typeJournal Article
dc.source.journaltitleAnnals of internal medicine
dc.source.volume164
dc.source.issue9
dc.identifier.legacycoverpagehttps://escholarship.umassmed.edu/faculty_pubs/1113
dc.identifier.contextkey9679937
html.description.abstract<p>Beneath the patient-centered rhetoric that dominates health care lurks a major paradox: The language of patient-centered care is omnipresent, but the reality is falling short. Patients are bombarded with surveys, post-discharge calls, opportunities to share “compliments and concerns,” and requests to “speak up.” In actuality, patients' perceptions of care are often ignored and rarely translate into improvements. Two flaws underlie this paradox.</p>
dc.identifier.submissionpathfaculty_pubs/1113
dc.contributor.departmentDepartment of Medicine
dc.contributor.departmentMeyers Primary Care Institute
dc.source.pages618-9


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