UMass Chan Affiliations
Department of Medicine, Division of Geriatric MedicineMeyers Primary Care Institute
Document Type
EditorialPublication Date
2015-06-01Keywords
Human errorPatient safety
Quality improvement
Health Services Administration
Health Services Research
Metadata
Show full item recordAbstract
Yet few healthcare institutions see patient complaints as adverse events. Instead, at most institutions, patient complaints are handled by patient relations or risk management departments, with a primary goal of mollifying the patient and avoiding litigation, missing the opportunity not only to meet the affected patients’ needs but also to improve the quality of care going forward by identifying root causes and developing prevention plans.Source
BMJ Qual Saf. 2015 Jun;24(6):352-5. doi: 10.1136/bmjqs-2015-004337. Epub 2015 May 14. Link to article on publisher's siteDOI
10.1136/bmjqs-2015-004337Permanent Link to this Item
http://hdl.handle.net/20.500.14038/30704PubMed ID
25977314Related Resources
Link to Article in PubMedae974a485f413a2113503eed53cd6c53
10.1136/bmjqs-2015-004337