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    Expert communication training for providers in community health centers

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    Authors
    Sullivan, Mary F.
    Ferguson, Warren J.
    Haley, Heather-Lyn
    Philbin, Mary
    Kedian, Tracy
    Sullivan, Kate
    Quirk, Mark E.
    UMass Chan Affiliations
    Department of Family Medicine and Community Health
    Department of Medicine
    Document Type
    Journal Article
    Publication Date
    2011-11-01
    Keywords
    Community Health Centers
    Community Health Workers
    Health Communication
    Professional-Patient Relations
    Community Health and Preventive Medicine
    Medical Education
    Preventive Medicine
    Primary Care
    
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    Link to Full Text
    http://dx.doi.org/10.1353/hpu.2011.0129
    Abstract
    BACKGROUND: Community health center (CHC) clinicians describe significant challenges in delivering care for populations with complex health needs. INTERVENTION: A three-workshop series was presented to 102 providers working in CHCs. Training focused on four areas identified through online needs assessment: challenging interactions; patient perspective; health literacy; and motivational interviewing. EVALUATION METHODS: A retrospective pre-post evaluation measured self-perceived change in content knowledge in all four areas. Participants documented commitments to change behaviors across workshops, which were analyzed for recurring themes. RESULTS: Paired t-tests documented improvement in all four content areas. Content analysis of commitments yielded four themes: empowering patients, structuring care, understanding patients, and reflecting purposefully. Of the sixty-eight percent of participants responding to post-workshop queries about their commitments (n=70), 94% report having fully implemented changes in practice behavior or planning to do so. CONCLUSIONS: Providers at CHCs benefit from opportunities to learn and reflect together about communication challenges in practice.
    Source

    J Health Care Poor Underserved. 2011 Nov;22(4):1358-68. Link to article on publisher's site

    DOI
    10.1353/hpu.2011.0129
    Permanent Link to this Item
    http://hdl.handle.net/20.500.14038/30845
    PubMed ID
    22080715
    Related Resources
    Link to Article in PubMed
    ae974a485f413a2113503eed53cd6c53
    10.1353/hpu.2011.0129
    Scopus Count
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