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    Partnering for health: collaborative leadership between a community health center and the YWCA central Massachusetts

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    Authors
    Cashman, Suzanne B.
    Flanagan, Patricia
    Silva, Matthew A.
    Candib, Lucy M.
    UMass Chan Affiliations
    Department of Family Medicine and Community Health
    Document Type
    Journal Article
    Publication Date
    2012-05-01
    Keywords
    Academic Medical Centers
    Adult
    Ambulatory Care Facilities
    Community Health Services
    *Exercise
    Female
    Health Services Accessibility
    Humans
    Interinstitutional Relations
    Male
    Massachusetts
    Middle Aged
    Community Health and Preventive Medicine
    Preventive Medicine
    Primary Care
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    Link to Full Text
    http://ovidsp.ovid.com/ovidweb.cgi?T=JS&CSC=Y&NEWS=N&PAGE=fulltext&AN=00124784-201205000-00014&LSLINK=80&D=ovft
    Abstract
    BACKGROUND: A collaborative partnership among community-based organizations (CBOs)-a community-health center, a YWCA, and 2 academic health centers-developed and implemented open access to physical activity for health center patients. OBJECTIVE: To describe partnership approach taken by 2 CBOs; determine staffs' views of this unique partnership, highlight aspects of the partnership that contributed to its success, identify challenges and mechanisms for overcoming them, and note lessons learned. Assess health center patients' use of YWCA facility. METHODS: Usage data were obtained from YWCA records. Staff were interviewed using primarily open-ended questions. Inductive approach was used to analyze qualitative data. RESULTS: The approach to partnership was largely organic, without formal working documents; nevertheless, the partnership reflected the organizations' missions. Over 4 years, 1134 health center patients made more than 23 000 visits to the YWCA. Responses of health center staff and provider interviewees about partnership processes sorted into the following categories: partnership description and results, partnership benefits, challenges, lessons learned, and advice to other CBOs. YWCA staff interviewee responses reflected the categories: staffing, clientele, and public face. Comments also included challenges, lessons learned, and advice to other YWCAs. CONCLUSIONS: This partnership achieved notable successes largely because (a) it formed to serve a specific purpose that met both agencies' goals, (b) leaders made sustained commitments, and (c) it managed conflict. The partnership has taken on new projects over time; new ideas for improving access and service to underserved patients continue to emerge. Interorganizational trust and allegiance have been key to addressing challenges; nevertheless, the organic nature of the partnership's origins and the challenges of success have meant that the partnership has restructured its agreement and, to avoid being overwhelmed, limited new patient use.
    Source

    J Public Health Manag Pract. 2012 May-Jun;18(3):279-87. Link to article on publisher's site

    DOI
    10.1097/PHH.0b013e3182294fe7
    Permanent Link to this Item
    http://hdl.handle.net/20.500.14038/30901
    PubMed ID
    22473122
    Related Resources
    Link to Article in PubMed
    ae974a485f413a2113503eed53cd6c53
    10.1097/PHH.0b013e3182294fe7
    Scopus Count
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