Improving Performance: Facts, Flowcharts, Fishbones, Five Whys, and the Failure
UMass Chan Affiliations
Center for Health Policy and ResearchDocument Type
Blog PostPublication Date
2015-07-16Keywords
program evaluationperformance improvement
Health and Medical Administration
Health Services Administration
Health Services Research
Organizational Behavior and Theory
Metadata
Show full item recordAbstract
Blog post to AEA365, a blog sponsored by the American Evaluation Association (AEA) dedicated to highlighting Hot Tips, Cool Tricks, Rad Resources, and Lessons Learned for evaluators. The American Evaluation Association is an international professional association of evaluators devoted to the application and exploration of program evaluation, personnel evaluation, technology, and many other forms of evaluation. Evaluation involves assessing the strengths and weaknesses of programs, policies, personnel, products, and organizations to improve their effectiveness.Source
Senesac P, Morris A, Cherala S, Johnston J, Aboagye R. (2015 July 16). Improving Performance: Facts, Flowcharts, Fishbones, Five Whys, and the Failure. [Web Log Post]. Retrieved from http://aea365.org/blog/pam-senesac-anita-morris-sai-cherala-joan-johnston-and-ruth-aboagye-on-improving-performance-facts-flowcharts-fishbones-five-whys-and-the-failure/.