KeywordsInformation Seeking Behavior; Information Storage and Retrieval; Libraries; Library Services; Information Services; Internet; Libraries, Digital; User-Computer Interface
Library and Information Science
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AbstractThe transition from print to electronic resources has brought significant changes to academic librarianship. To facilitate access to electronic resources, libraries created website portals through which users can access subscription resources hosted on a vendor website. Increasingly, libraries strive to provide access to resources at the place and time of need without necessarily requiring users to go through the library website. Libraries continue to deploy technologies such as new authentication methods, new proxy features, and OpenURL resolvers to take users from a citation directly to the full-text. One unintended consequence, however, is that patrons may not realize that they are using library resources. The increasing migration of our users to Google, coupled with the escalating library trend toward outsourcing content and services, present challenging questions for the future of academic library web presences. At a time of major University budget cuts, can we afford to have library users “Google it” and get access to content without knowing it is a library resource? The trend of licensing services or tools like OpenURL resolvers or LibGuides will likely continue in academic libraries, and a key challenge is creating a cohesive user experience while sending users to vendor websites to access resources or services. Sometimes 3rd party services can be customized to share the look of the library website, but customization options are often limited. In addition, usage data provided by vendors may be limited and/or web analytics tools may not be able to be included, thereby reducing our ability to understand the users and usage of key services. The Challenge: Creating an excellent user experience while providing access to library resources at the place and time of need (by users’ preferred method) with so much of the library information seeking ecosystem out of locus of control of librarians. Presented at the IA Summit 2011 in Denver, CO, on April 1, 2011.
Permanent Link to this Itemhttp://hdl.handle.net/20.500.14038/36101
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Expanding the OPACPiorun, Mary E (2001-05-10)Purpose:This poster will describe the process of incorporating the manual card catalogs of seven affiliate hospital libraries into one integrated library system (Voyager by Endeavor). The goal being to provide greater access to library resources for students, residents and physicians at affiliate hospitals by incorporating the book and journal holdings of the health care libraries into one centralized location using Endeavor’s Integrated Library System. Setting/Participants/Resources:The UMass Memorial Health Care system has thirteen affiliate hospitals. Each hospital was invited to participate in this program which offered a computer workstation, software and training, and support. Seven of the hospitals elected to participate. Poster information will include: Overview and evaluation of the project goals and objectives. A presentation describing the planning and implementation of project. A summary of the training methods used to educate representatives from the seven affiliate hospitals. Sample screen shots of the newly expanded OPAC. Statistics reporting the number of records entered to date and usage statistics. Outcomes/Evaluation:All seven participating libraries have successfully setup the computer workstations, attended training, and started adding holding records to the OPAC. Data and comments from the participating libraries will be used to judge the effectiveness of this program and determine if other modules will be offered to the participating libraries, such as serial check in and circulation. Presented at the Medical Library Association Annual Meeting, Orlando, FL, May 20, 2001.
Challenges and Lessons Learned: Moving From Image Database to Institutional RepositoryPiorun, Mary E; Palmer, Lisa A.; Comes, James F. (2007-07-01)Purpose– The purpose of this paper is to chronicle the Lamar Soutter Library's effort to build an educational image database, and how the project developed into an institutional repository. Design/methodology/approach– The paper is divided into three phases and highlights the organizational, political, technological and resource issues that are unique to a specialized library with a medium-sized staff, lacking the resources of a traditional university campus. The case concludes with a list of barriers and facilitators to success and a summary of lessons learned. Findings– The paper finds that a library with limited staff, funding, and systems development resources can initiate and support an institutional repository. Facilitators of success include clear lines of authority, a strong champion, and the appropriate technology for the project. Originality/value – This paper serves as an example to libraries that are in the beginning phases of developing an institutional repository by discussing the barriers to and facilitators of success.
e-Mental Health: Providing Quality Mental Health Information to Practitioners and the PublicGore, Sally A.; Martin, Elaine Russo (2006-10-01)With the Internet a prominent place for many Americans to turn when seeking health information, the importance of providing authoritative, reliable, quality-filtered resources is a tasl well-suited for professional medical librarians. This article outlines three steps librarians can take to locate, organize, develop and deliver quality e-mental health resources effectively for mental health professionals and their patients, including establishing partnerships, developing and delivering resources, and providing training and outreach.