Leading Through a Crisis: The Application of Servant Leadership During COVID-19
UMass Chan Affiliations
Lamar Soutter LibraryDocument Type
Book ChapterPublication Date
2021-03-01Keywords
COVID-19Pandemic
Health Sciences Libraries
Leadership Theory
Crisis Management
Change Management
Robert Greenleaf
University of Massachusetts Medical School
Shared Vision
Remote WorkStaff EngagementLeadership StudiesLibrary and Information ScienceOrganizational Behavior and Theory
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Show full item recordAbstract
In response to the COVID-19 pandemic, the Lamar Soutter Library was faced with moving off campus and into a remote work environment. As the crisis unfolded, it was critical for staff to experience a unified leadership team that was dedicated to their well-being, empathetic to the unprecedented situation, and committed to providing exceptional service. At that time, library leaders made a conscious decision to apply the principles of servant leadership as the framework for how, as a team, the library would see its way through the pandemic. What follows is a case study in the application of servant leadership in an academic health sciences library during the COVID-19 crisis.Source
Piorun, M., Raboin, R. F., Kilham, J., Meacham, M., & Okyere, V. (2021). Leading Through a Crisis: The Application of Servant Leadership During COVID-19. In Holland, B. (Ed.), Handbook of Research on Library Response to the COVID-19 Pandemic (pp. 1-17). IGI Global. http://doi:10.4018/978-1-7998-6449-3.ch001.
DOI
10.4018/978-1-7998-6449-3.ch001Permanent Link to this Item
http://hdl.handle.net/20.500.14038/36217Rights
Copyright © 2021, IGI Global. This chapter published as an Open Access Chapter distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/) which permits unrestricted use, distribution, and production in any medium, provided the author of the original work and original publication source are properly credited.Distribution License
http://creativecommons.org/licenses/by/4.0/Scopus Count
Except where otherwise noted, this item's license is described as Copyright © 2021, IGI Global. This chapter published as an Open Access Chapter distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/) which permits unrestricted use, distribution, and production in any medium, provided the author of
the original work and original publication source are properly credited.