Leading Through a Crisis: The Application of Servant Leadership During COVID-19
UMass Chan AffiliationsLamar Soutter Library
Document TypeBook Chapter
Health Sciences Libraries
University of Massachusetts Medical School
Library and Information Science
Organizational Behavior and Theory
MetadataShow full item record
AbstractIn response to the COVID-19 pandemic, the Lamar Soutter Library was faced with moving off campus and into a remote work environment. As the crisis unfolded, it was critical for staff to experience a unified leadership team that was dedicated to their well-being, empathetic to the unprecedented situation, and committed to providing exceptional service. At that time, library leaders made a conscious decision to apply the principles of servant leadership as the framework for how, as a team, the library would see its way through the pandemic. What follows is a case study in the application of servant leadership in an academic health sciences library during the COVID-19 crisis.
Piorun, M., Raboin, R. F., Kilham, J., Meacham, M., & Okyere, V. (2021). Leading Through a Crisis: The Application of Servant Leadership During COVID-19. In Holland, B. (Ed.), Handbook of Research on Library Response to the COVID-19 Pandemic (pp. 1-17). IGI Global. http://doi:10.4018/978-1-7998-6449-3.ch001.