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dc.contributor.authorKim, Sara
dc.contributor.authorBrock, Douglas M.
dc.contributor.authorHess, Brian J.
dc.contributor.authorHolmboe, Eric S.
dc.contributor.authorGallagher, Thomas H.
dc.contributor.authorLipner, Rebecca S.
dc.contributor.authorMazor, Kathleen M.
dc.date2022-08-11T08:09:23.000
dc.date.accessioned2022-08-23T16:28:57Z
dc.date.available2022-08-23T16:28:57Z
dc.date.issued2011-09-10
dc.date.submitted2012-01-30
dc.identifier.citationPatient Educ Couns. 2011 Sep;84(3):359-67. Epub 2011 May 6. <a href="http://dx.doi.org/10.1016/j.pec.2011.04.003">Link to article on publisher's site</a>
dc.identifier.issn0738-3991 (Linking)
dc.identifier.doi10.1016/j.pec.2011.04.003
dc.identifier.pmid21550197
dc.identifier.urihttp://hdl.handle.net/20.500.14038/37133
dc.description.abstractOBJECTIVE: Little is known about the best approaches and format for measuring physicians' communication skills in an online environment. This study examines the reliability and validity of scores from two Web-based communication skill assessment formats. METHODS: We created two online communication skill assessment formats: (a) MCQ (multiple-choice questions) consisting of video-based multiple-choice questions; (b) multi-format including video-based multiple-choice questions with rationales, Likert-type scales, and free text responses of what physicians would say to a patient. We randomized 100 general internists to each test format. Peer and patient ratings collected via the American Board of Internal Medicine (ABIM) served as validity sources. RESULTS: Seventy-seven internists completed the tests (MCQ: 38; multi-format: 39). The adjusted reliability was 0.74 for both formats. Excellent communicators, as based on their peer and patient ratings, performed slightly better on both tests than adequate communicators, though this difference was not statistically significant. Physicians in both groups rated test format innovative (4.2 out of 5.0). CONCLUSION: The acceptable reliability and participants' overall positive experiences point to the value of ongoing research into rigorous Web-based communication skills assessment. PRACTICE IMPLICATIONS: With efficient and reliable scoring, the Web offers an important way to measure and potentially enhance physicians' communication skills.
dc.language.isoen_US
dc.relation<a href="http://www.ncbi.nlm.nih.gov/entrez/query.fcgi?db=pubmed&cmd=Retrieve&list_uids=21550197&dopt=Abstract">Link to Article in PubMed</a>
dc.relation.urlhttp://dx.doi.org/10.1016/j.pec.2011.04.003
dc.subjectClinical Competence
dc.subject*Communication
dc.subjectEducational Measurement
dc.subjectEducational Status
dc.subjectFeasibility Studies
dc.subjectFeedback
dc.subjectFemale
dc.subjectHealth Care Surveys
dc.subjectHumans
dc.subject*Internet
dc.subjectMale
dc.subjectOnline Systems
dc.subjectPhysician's Practice Patterns
dc.subject*Physician-Patient Relations
dc.subjectPhysicians
dc.subjectQuestionnaires
dc.subjectReproducibility of Results
dc.subjectStatistics as Topic
dc.subjectUnited States
dc.subjectVideotape Recording
dc.subjectHealth Services Research
dc.subjectPrimary Care
dc.titleThe feasibility of a multi-format Web-based assessment of physicians' communication skills
dc.typeJournal Article
dc.source.journaltitlePatient education and counseling
dc.source.volume84
dc.source.issue3
dc.identifier.legacycoverpagehttps://escholarship.umassmed.edu/meyers_pp/510
dc.identifier.contextkey2479520
html.description.abstract<p>OBJECTIVE: Little is known about the best approaches and format for measuring physicians' communication skills in an online environment. This study examines the reliability and validity of scores from two Web-based communication skill assessment formats.</p> <p>METHODS: We created two online communication skill assessment formats: (a) MCQ (multiple-choice questions) consisting of video-based multiple-choice questions; (b) multi-format including video-based multiple-choice questions with rationales, Likert-type scales, and free text responses of what physicians would say to a patient. We randomized 100 general internists to each test format. Peer and patient ratings collected via the American Board of Internal Medicine (ABIM) served as validity sources.</p> <p>RESULTS: Seventy-seven internists completed the tests (MCQ: 38; multi-format: 39). The adjusted reliability was 0.74 for both formats. Excellent communicators, as based on their peer and patient ratings, performed slightly better on both tests than adequate communicators, though this difference was not statistically significant. Physicians in both groups rated test format innovative (4.2 out of 5.0).</p> <p>CONCLUSION: The acceptable reliability and participants' overall positive experiences point to the value of ongoing research into rigorous Web-based communication skills assessment.</p> <p>PRACTICE IMPLICATIONS: With efficient and reliable scoring, the Web offers an important way to measure and potentially enhance physicians' communication skills.</p>
dc.identifier.submissionpathmeyers_pp/510
dc.contributor.departmentMeyers Primary Care Institute
dc.source.pages359-67


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