Understanding the Impact of Teledermatology on No-Show Rates and Healthcare Accessibility: A Retrospective Chart Review
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AuthorsFranciosi, Ellen B.
Tan, Alice J.
O'Connor, Daniel M.
UMass Chan AffiliationsSenior Scholars Program
School of Medicine
Department of Dermatology
Document TypeJournal Article
Health Services Administration
Health Services Research
MetadataShow full item record
AbstractAt the onset of the COVID-19 pandemic, emergency legislation expanding coverage of telehealth service 38 swept across the nation to allow for continued access to medical care despite strict shelter-in-place guidelines. In the wake of this, telehealth usage has increased dramatically. Dermatology, in particular, is uniquely amenable to virtual visits and teledermatology has the potential to become a permanent platform from which we provide specialty care. As telehealth expands, additional data is needed on the impact of telehealth on health equity. Missed appointments, or no-shows, are a measure of health disparity, with low-income, Medicaid, and minority patients traditionally having the highest no-show rates. Given the ability of teledermatology to theoretically improve patient convenience and eliminate potential barriers to care, we sought to investigate the impact of telehealth on no-show rates and patient access at a large academic medical center.
Franciosi EB, Tan AJ, Kassamali B, O'Connor DM, Rashighi M, LaChance AH. Understanding the impact of teledermatology on no-show rates and health care accessibility: A retrospective chart review. J Am Acad Dermatol. 2021 Mar;84(3):769-771. doi: 10.1016/j.jaad.2020.09.019. Epub 2020 Sep 11. PMID: 32926984; PMCID: PMC7484689. Link to article on publisher's site
Permanent Link to this Itemhttp://hdl.handle.net/20.500.14038/41573
Ellen B. Franciosi participated in this study as a medical student in the Senior Scholars research program at the University of Massachusetts Medical School.