UMass Chan AffiliationsDepartment of Psychiatry
KeywordsMental Health Services
Quality Assurance, Health Care
Health Services Research
Psychiatric and Mental Health
Psychiatry and Psychology
MetadataShow full item record
AbstractIn five years of assessing the consumer experience with mental health services, Consumer Quality Initiatives, Inc. (CQI) has observed the “quality chasm” phenomenon in Massachusetts to a remarkable degree. The purpose of this White Paper is to build the case that the Department of Mental Health is ready and able to lead the development of a total quality management (“TQM”) approach that will breach this quality chasm.
J Delman (2004) Crossing the Mental Health Care Quality Chasm in Massachusetts. Dorchester, MA: Consumer Quality Initiatives, Inc. Link to report on publisher's website
Permanent Link to this Itemhttp://hdl.handle.net/20.500.14038/45422
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