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    Evaluating patient access to Electronic Health Records: results from a survey of veterans

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    Authors
    Nazi, Kim M.
    Hogan, Timothy P.
    McInnes, D. Keith
    Woods, Susan S.
    Graham, Gail
    UMass Chan Affiliations
    Department of Quantitative Health Sciences
    Document Type
    Journal Article
    Publication Date
    2013-03-01
    Keywords
    Bioinformatics
    Community Health and Preventive Medicine
    Epidemiology
    Health Services Research
    Public Health
    
    Metadata
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    Link to Full Text
    http://dx.doi.org/10.1097/MLR.0b013e31827808db
    Abstract
    OBJECTIVE: Personal Health Records (PHRs) tethered to an Electronic Health Record (EHR) offer patients unprecedented access to their personal health information. At the Department of Veteran Affairs (VA), the My HealtheVet Pilot Program was an early PHR prototype enabling patients to import 18 types of information, including clinical notes and laboratory test results, from the VA EHR into a secure PHR portal. The goal of this study was to explore Veteran perceptions about this access to their medical records, including perceived value and effect on satisfaction, self-care, and communication. METHODS: Patients enrolled in the pilot program were invited to participate in a web-based survey. RESULTS: Among 688 Veteran respondents, there was a high degree of satisfaction with the pilot program, with 84% agreeing that the information and services were helpful. The most highly ranked feature was access to personal health information from the VA EHR. The majority of respondents (72%) indicated that the pilot Web site made it easy for them to locate relevant information. Most participants (66%) agreed that the pilot program helped improve their care, with 90% indicating that they would recommend it to another Veteran. CONCLUSIONS: Veterans' primary motivation for use of the pilot Web site was the ability to access their own personal health information from the EHR. With patients viewing such access as beneficial to their health and care, PHRs with access to EHR data are positioned to improve health care quality. Making additional information accessible to patients is crucial to meet their needs and preferences.
    Source
    Med Care. 2013 Mar;51(3 Suppl 1):S52-6. doi: 10.1097/MLR.0b013e31827808db. Link to article on publisher's site
    DOI
    10.1097/MLR.0b013e31827808db
    Permanent Link to this Item
    http://hdl.handle.net/20.500.14038/46608
    PubMed ID
    23407012
    Related Resources
    Link to Article in PubMed
    ae974a485f413a2113503eed53cd6c53
    10.1097/MLR.0b013e31827808db
    Scopus Count
    Collections
    Population and Quantitative Health Sciences Publications

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