Show simple item record

dc.contributor.authorDoyle, Barbara J.
dc.contributor.authorWare, John E. Jr.
dc.date2022-08-11T08:10:40.000
dc.date.accessioned2022-08-23T17:15:58Z
dc.date.available2022-08-23T17:15:58Z
dc.date.issued1977-10-01
dc.date.submitted2010-06-18
dc.identifier.citationJ Med Educ. 1977 Oct;52(10):793-801. <a href="http://journals.lww.com/academicmedicine/Abstract/1977/10000/Physician_conduct_and_other_factors_that_affect.1.aspx">Link to article on publisher's site</a>
dc.identifier.issn0022-2577 (Linking)
dc.identifier.pmid903944
dc.identifier.urihttp://hdl.handle.net/20.500.14038/47290
dc.description.abstractMajor dimensions of consumer perceptions regarding physicians and medical care services were identified using factor analysis of survey data, as follows: accessibility, availability of family doctors, availability of hospitals/specialists, completeness of facilities, continuity of care, and physician conduct (art and technical aspects of quality). Scores for these dimensions and multivariate statistical methods were used to predict general satisfaction ratings for a cross section of adults and for groups differing in age, education, health status, and sex. Physician conduct was clearly the most important factor in relation to general satisfaction with care for the total sample and for all groups studied. Other factors also were important, suggesting that more than one interpretation of general satisfaction scores should be considered when consumer satisfaction surveys are used to support the planning of educational programs in medicine and the delivery of services.
dc.language.isoen_US
dc.relation<a href="http://www.ncbi.nlm.nih.gov/entrez/query.fcgi?db=pubmed&cmd=Retrieve&list_uids=903944&dopt=Abstract">Link to Article in PubMed</a>
dc.relation.urlhttp://journals.lww.com/academicmedicine/Abstract/1977/10000/Physician_conduct_and_other_factors_that_affect.1.aspx
dc.subjectAdolescent
dc.subjectAdult
dc.subjectAged
dc.subject*Behavior
dc.subject*Consumer Satisfaction
dc.subject*Delivery of Health Care
dc.subjectEducational Status
dc.subjectFemale
dc.subjectHealth Services Accessibility
dc.subjectHumans
dc.subjectIllinois
dc.subjectMale
dc.subjectMiddle Aged
dc.subject*Physicians
dc.subjectRegression Analysis
dc.subjectSocial Perception
dc.subjectBiostatistics
dc.subjectEpidemiology
dc.subjectHealth Services Research
dc.titlePhysician conduct and other factors that affect consumer satisfaction with medical care
dc.typeJournal Article
dc.source.journaltitleJournal of medical education
dc.source.volume52
dc.source.issue10
dc.identifier.legacycoverpagehttps://escholarship.umassmed.edu/qhs_pp/429
dc.identifier.contextkey1363262
html.description.abstract<p>Major dimensions of consumer perceptions regarding physicians and medical care services were identified using factor analysis of survey data, as follows: accessibility, availability of family doctors, availability of hospitals/specialists, completeness of facilities, continuity of care, and physician conduct (art and technical aspects of quality). Scores for these dimensions and multivariate statistical methods were used to predict general satisfaction ratings for a cross section of adults and for groups differing in age, education, health status, and sex. Physician conduct was clearly the most important factor in relation to general satisfaction with care for the total sample and for all groups studied. Other factors also were important, suggesting that more than one interpretation of general satisfaction scores should be considered when consumer satisfaction surveys are used to support the planning of educational programs in medicine and the delivery of services.</p>
dc.identifier.submissionpathqhs_pp/429
dc.contributor.departmentDepartment of Quantitative Health Sciences
dc.source.pages793-801


This item appears in the following Collection(s)

Show simple item record