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    Process Personalization Framework for Service-Driven Enterprises

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    Authors
    Sadasivam, Rajani S.
    Sundar, G.
    Tanik, Murat M.
    Tanju, M. N.
    UMass Chan Affiliations
    Department of Quantitative Health Sciences
    Document Type
    Conference Paper
    Publication Date
    2006-03-01
    Keywords
    Software
    Computer Systems
    Biostatistics
    Computer Engineering
    Epidemiology
    Health Services Research
    
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    Abstract
    Service functions and service activities are integral part of enterprises. Although technologies have improved for developing service functions, errors persist in service activities. Noted computer scientist Ramamoorthy describes personalization, customization, and humanization of service functions as an effective approach for reducing error in service activities. This paper argues that current personalization approaches does not effectively address the entire spectrum of service functions. The proposed personalization framework can advance current state of personalization through enabling tools as services and services as tools. We discuss the framework utilizing biological research as a service-driven enterprise example. The proposed framework is based on our enterprise process personalization patent.
    Source
    Sadasivam, R.S.; Sundar, G.; Tanik, M.M.; Tanju, M.N.; , "Process Personalization Framework for Service-Driven Enterprises," SoutheastCon, 2006. Proceedings of the IEEE , pp.159-164, March 31 2005-April 2 2005. doi: 10.1109/second.2006.1629342. Link to article on publisher's website
    DOI
    10.1109/second.2006.1629342
    Permanent Link to this Item
    http://hdl.handle.net/20.500.14038/47742
    Rights
    ©2006 IEEE.
    ae974a485f413a2113503eed53cd6c53
    10.1109/second.2006.1629342
    Scopus Count
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    Population and Quantitative Health Sciences Publications

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