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dc.contributor.authorSadasivam, Rajani S.
dc.contributor.authorSundar, G.
dc.contributor.authorTanik, Murat M.
dc.contributor.authorTanju, M. N.
dc.date2022-08-11T08:10:43.000
dc.date.accessioned2022-08-23T17:17:56Z
dc.date.available2022-08-23T17:17:56Z
dc.date.issued2006-03-01
dc.date.submitted2010-08-13
dc.identifier.citationSadasivam, R.S.; Sundar, G.; Tanik, M.M.; Tanju, M.N.; , "Process Personalization Framework for Service-Driven Enterprises," SoutheastCon, 2006. Proceedings of the IEEE , pp.159-164, March 31 2005-April 2 2005. doi: 10.1109/second.2006.1629342. <a href="http://dx.doi.org/10.1109/second.2006.1629342">Link to article on publisher's website</a>
dc.identifier.doi10.1109/second.2006.1629342
dc.identifier.urihttp://hdl.handle.net/20.500.14038/47742
dc.description.abstractService functions and service activities are integral part of enterprises. Although technologies have improved for developing service functions, errors persist in service activities. Noted computer scientist Ramamoorthy describes personalization, customization, and humanization of service functions as an effective approach for reducing error in service activities. This paper argues that current personalization approaches does not effectively address the entire spectrum of service functions. The proposed personalization framework can advance current state of personalization through enabling tools as services and services as tools. We discuss the framework utilizing biological research as a service-driven enterprise example. The proposed framework is based on our enterprise process personalization patent.
dc.language.isoen_US
dc.publisherIEEE
dc.rights©2006 IEEE.
dc.subjectSoftware
dc.subjectComputer Systems
dc.subjectBiostatistics
dc.subjectComputer Engineering
dc.subjectEpidemiology
dc.subjectHealth Services Research
dc.titleProcess Personalization Framework for Service-Driven Enterprises
dc.typeConference Paper
dc.identifier.legacyfulltexthttps://escholarship.umassmed.edu/cgi/viewcontent.cgi?article=1857&amp;context=qhs_pp&amp;unstamped=1
dc.identifier.legacycoverpagehttps://escholarship.umassmed.edu/qhs_pp/863
dc.identifier.contextkey1443798
refterms.dateFOA2022-08-23T17:17:56Z
html.description.abstract<p>Service functions and service activities are integral part of enterprises. Although technologies have improved for developing service functions, errors persist in service activities. Noted computer scientist Ramamoorthy describes personalization, customization, and humanization of service functions as an effective approach for reducing error in service activities. This paper argues that current personalization approaches does not effectively address the entire spectrum of service functions. The proposed personalization framework can advance current state of personalization through enabling tools as services and services as tools. We discuss the framework utilizing biological research as a service-driven enterprise example. The proposed framework is based on our enterprise process personalization patent.</p>
dc.identifier.submissionpathqhs_pp/863
dc.contributor.departmentDepartment of Quantitative Health Sciences
dc.source.pages159-164


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