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UMass Chan Affiliations
Lamar Soutter LibraryDocument Type
PosterPublication Date
2022-11-06
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At UMass Chan Medical School, the Lamar Soutter Library relies on service usage statistics to inform what services remain, what programs and classes should be added, and what tools, spaces, and staffing can best serve the needs of the community. Prior to the onset of the COVID-19 pandemic, most library classes were held in-person (94%) compared to only 3% online. As classes went virtual, social distancing became the prevailing policy and telework tools became commonplace and easier to use, leading to a near total shift in the opposite direction. At the height of the pandemic 93% of library classes occurred virtually, compared to the 2.5% that took place in-person. The rollout of vaccines and the ever more strident call to “return to normal” did not see another reversal; virtual instruction remains overwhelmingly popular at 75%, while in-person sessions lag, making up less than 22% of all September 2021-September 2022 sessions. This poster will discuss the crests (hybrid working environment, more flexible offerings, reaching new populations with more convenience) and the troughs (diminished library visibility, concerns about losing workplace culture and staff disengagement) as well as the opportunity to embrace these new trends in the wake of COVID-19.DOI
10.13028/0vag-1568Permanent Link to this Item
http://hdl.handle.net/20.500.14038/51427Notes
Presented at NAHSL 2022: Turning the Tide.Rights
Copyright © 2022 The Author(s); Attribution-NonCommercial-ShareAlike 4.0 InternationalDistribution License
http://creativecommons.org/licenses/by-nc-sa/4.0/ae974a485f413a2113503eed53cd6c53
10.13028/0vag-1568
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Except where otherwise noted, this item's license is described as Copyright © 2022 The Author(s); Attribution-NonCommercial-ShareAlike 4.0 International