Exploring patients' experiences with telehealth in obstetrics care during the COVID-19 pandemic: A qualitative study
UMass Chan AffiliationsObstetrics and Gynecology
Document TypeJournal Article
Obstetrics and gynecology
Medical risk factors
MetadataShow full item record
AbstractAim: The aim of this study was to evaluate patients' experiences with telehealth provision of obstetrics and gynecology care during the COVID-19 pandemic qualitatively. Design and setting: In this study, a qualitative research design, namely descriptive phenomenology, was employed. Participants were recruited from the OB department at UMass Memorial Medical center in Worcester, MA, between 6/2020 and 7/2020. Methods: Between June 2020 and July 2020, in-depth interviews were conducted with 18 women receiving care at the Obstetrics and Maternal and Fetal Medicine clinics. Data were analyzed using qualitative thematic analysis, as outlined by Braun and Clarke. Results: Telehealth is a feasible and safe health-care tool that is available during these unprecedented times. This study provided qualitative evidence based on patients' perspectives and experiences. Participants' meanings in relation to their experiences of using telehealth services emerged from the data in four themes: the overall experience of using modern telehealth platforms, telehealth and its perceived benefits, telehealth and its perceived challenges, and telehealth and its potential future use. Conclusion: While this study highlights areas in telehealth implementation that require improvement, the overall positive experiences and consistent perceived benefits of most participants suggests that telehealth can be an important tool in healthcare delivery for appropriate patients and situations moving forward in a post-pandemic world. Impact: During the global pandemic, telehealth has been recognized to have the potential to play a critical role in healthcare delivery. Establishing qualitative evidence-based practices in the emerging field of telehealth for OB services is pivotal to mitigate potential safety, feasibility, and cost issues that could be associated with the rapid adoption of telehealth. Yet, this qualitative study However highlighted several challenges that are necessary to be addressed in order for telehealth to meet maximum effectiveness and functionality in the future.
SourceAlkawaldeh M, Alkhawaldeh A, Yeboah T. Exploring patients' experiences with telehealth in obstetrics care during the COVID-19 pandemic: A qualitative study. PLoS One. 2023 Dec 20;18(12):e0292799. doi: 10.1371/journal.pone.0292799. PMID: 38117846; PMCID: PMC10732431.
Permanent Link to this Itemhttp://hdl.handle.net/20.500.14038/52961
RightsCopyright: © 2023 Alkawaldeh et al. This is an open access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.; Attribution 4.0 International
The following license files are associated with this item:
- Creative Commons
Except where otherwise noted, this item's license is described as Copyright: © 2023 Alkawaldeh et al. This is an open access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.